Dashboard Overview
Performance metrics for July 1 - December 1, 2025
Total Conversations
3,925
12.5%vs last period
Total Queries
3,925
8.2%vs last period
Unique Users (Est.)
2,944
15.3%vs last period
Avg. Engagement
1.0
queries per conversation
Monthly Usage by Installation
Conversation volume trend across all three ChatBars
- English
- Emma
- Bahasa
Customer Journey Funnel
Distribution of conversations across the buyer's journey stages
Brand Awareness
2,97475.8%
Learning about Candid, history, mission
Consideration
130.3%
Comparing products, features, benefits
Preference
89422.8%
Recipes, techniques, specific choices
Purchasing
441.1%
Buying intent, sales inquiries, availability
Conversion Insight
Click on any stage above to filter the conversation list below and see exactly what customers are asking at that point in their journey.
Topic Distribution
Breakdown of user intent categories
AI Resolution vs Handover
Percentage of conversations resolved without human intervention
- AI Resolution
- Handover
Conversations
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Select a conversation to view the full transcript